Shipping policy

ORDER PROCESSING

Our pick-and-pack time is typically 1–2 hours, Monday to Friday, between 10 AM and 5 PM (excluding holidays). Orders placed after 5 PM will be processed the next business day.

You will receive an email confirmation after placing your order and another notification once your order has shipped.

Please note that order processing times are separate from the shipping transit times displayed at checkout.

Occasional delays may occur due to high order volumes or carrier disruptions beyond our control.

SHIPPING CARRIERS

We ship with Canada Post, Canpar, GLS, UPS, Purolator, or ICS. The carrier is selected based on availability and the best estimated delivery time for your location.

DOMESTIC SHIPPING

Shipping charges are calculated and displayed at checkout.

For Canada:

  • Free shipping on orders of CAD $60 or more, excluding whey protein powders and creatine.

For the United States:

  • US shipping is temporarily paused. Our shipping partner has stopped cross-border deliveries, and with the current tariffs we've pressed pause on US orders for now. Planning a trip to Canada, or have friends or family here who could receive or bring your order back for you? Our shop in Virgil, Ontario is just 15 minutes from the US border near Niagara Falls, and we'd love to help you get your Tucan Holistic favorites.

Orders containing whey protein powders or creatine have shipping charges calculated and displayed at checkout, even when purchased with other items or when the order exceeds the free-shipping threshold.

INTERNATIONAL SHIPPING

We are currently shipping within Canada only. International shipping, including the United States, is paused for now.

Your order may be subject to import duties and taxes (including VAT) when it reaches your destination. Tucan International Inc. is not responsible for these charges, which are the customer's responsibility.

HOW DO I CHECK THE STATUS OF MY ORDER?

Once your order ships, you'll receive an email with a tracking number to follow its delivery.

Please allow up to 48 hours for tracking information to become available.

If you have any questions, feel free to contact us at info@tucaninternational.com.